Terms & Conditions

The accepted proposal or quote, project-specific Service Agreement, these Terms & Conditions, Privacy Policy and any schedules form the agreement. Project-specific terms take priority where documents conflict. Nothing excludes rights that cannot lawfully be excluded.

Eastward supplies the agreed deliverables. Reasonable refinements within the approved direction are included unless stated otherwise. New pages, major direction changes, significant content creation, integrations or new functionality may be additional scope and should be approved before work proceeds.

The client provides accurate information, content, permissions, access and timely approvals and remains responsible for checking business-specific factual and regulatory content.

Fees, deposits, milestones, invoice terms and recurring charges are those stated in the accepted project documents. Eastward may reasonably pause work for overdue undisputed amounts after notice where the agreement and law permit.

Timelines depend on client content, approvals, access, third parties and other stated assumptions. Material delays may require a revised schedule.

Client-specific final deliverables and licensing are handled as stated in the project agreement, while third-party material and Eastward’s pre-existing reusable frameworks, code, components, methods and know-how remain subject to their existing ownership or licence terms.

Domains, hosting, payment providers, analytics, plugins, email services, APIs and software platforms have their own terms, pricing, security and availability. Known ongoing fees should be made visible where practical.

Hosting, backups, monitoring, updates and support are included only when the proposal or separate care agreement says so. No internet service can be guaranteed uninterrupted or immune from malicious activity.

Any contractual workmanship or support commitment sits alongside rights that apply under New Zealand law and cannot lawfully be excluded.

Any liability limitations must be written carefully, proportionately and consistently with rights that cannot legally be excluded.

Personal information is handled in accordance with the applicable Eastward Privacy Policy and New Zealand privacy law.

Termination rights, completed work, committed costs, handover and any refund or balance should be dealt with fairly under the signed project documents rather than through an unrelated penalty.

Concerns should be raised promptly. The parties first try good-faith discussion between authorised decision-makers and may consider mediation before court proceedings where appropriate.

The final agreement is intended to be governed by New Zealand law. Notices, assignment, subcontracting, waiver, severability and future-version rules must be completed consistently in the lawyer-reviewed master.